Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide when you fill out booking forms, contact us, or subscribe to our newsletter. This may include:

• Full name, email address, and phone number
• Passport number and nationality (for permit applications)
• Emergency contact details
• Dietary requirements or medical conditions relevant to your trek
• Payment details (processed securely via third-party processors)

Automatically Collected Information

When you visit our website, certain technical data is automatically collected, including your IP address, browser type, device type, pages visited, and time spent on our site. This is used solely for analytics and improving user experience.

2. How We Use Your Information

We use the information we collect to:

• Process and manage your travel bookings and itineraries
• Apply for required trekking permits on your behalf
• Communicate important updates, itinerary changes, or safety advisories
• Send newsletters and promotional content (only with your consent)
• Improve our website and service offerings
• Comply with legal obligations in Pakistan and internationally

We do not sell, trade, or rent your personal information to third parties for marketing purposes under any circumstances.

3. Information Sharing

We may share your information with trusted third parties only as necessary:

• Government Authorities: Passport and permit data may be shared with Pakistan's Ministry of Tourism and local district authorities as legally required.
• Partner Hotels and Guesthouses: Name and arrival details are shared with accommodation partners to arrange your stay.
• Payment Processors: Financial details are handled by PCI-DSS compliant payment gateways and are never stored on our servers.
• Emergency Services: In the event of a medical or safety emergency, relevant information may be shared with rescue teams or hospitals.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Booking records are retained for a minimum of five years for legal and accounting purposes. You may request deletion of your data at any time, subject to legal retention requirements.

5. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal constraints)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at privacy@hnstravels.pk.

6. Cookies

Our website uses cookies to enhance your browsing experience. These are small data files placed on your device that help us remember your preferences and understand how our site is used. You may disable cookies through your browser settings, though some site features may not function optimally without them.

7. Security

We implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to external sites (booking platforms, travel advisories, government portals). We are not responsible for the privacy practices of those sites and encourage you to review their respective privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to children under the age of 16 without verifiable parental consent. We do not knowingly collect personal information from minors. If you believe your child has provided us with personal data, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.